Debug

PDFCreator allows you to export your settings in order to save or share them. Use the Test Pages to see if PDFCreator is working correctly.

If you encounter a bug in PDFCreator make sure to save your log and see our forums for support from the PDFCreator Community or send us an e-mail!

Note

Our business clients will receive prioritized e-mail support! Make sure to see PDFCreator Business for information about our PDFCreator business products.

Logging

To help solving problems, PDFCreator logs information to the Windows event log. You can open the event log by clicking on Open Event Log. You can set the logging level to filter the importance (and consequently the quantity) of the notifications. For example Off would turn off the logging. Debug would be the log level for troubleshooting. If you have to contact our support, feel free to add the information logged on this level. Error is the default log level. It is important to note that a low logging level can have an impact on the performance of PDFCreator Server. It is recommended to set it to Warn or higher for normal use.

Export Settings

To share, sync or simply store your settings, you can extract and save them to an INI-file by clicking on Save settings to file. To import settings, click on Load Settings from file and navigate to the INI-file you would like to load.